MUNA's CV
MUNA ABDULLA MOHAMMAD ALABDULLA
Volunteers Unit Head | Volunteer Operations
Profile summary
Adaptable professional transitioning from Administrator to Volunteers Unit Head with 12 years of experience spanning volunteer operations, strategic partnerships, and institutional relations across 3 organizations. Built end-to-end volunteer management processes and managed a portfolio of active partners while supervising strategic Dubai volunteering initiatives. Committed to delivering structured community engagement and governance outcomes through cross-functional coordination.
Career highlights
Volunteer Management: Designed end-to-end volunteer management processes spanning recruitment, onboarding, deployment, attendance, recognition, and performance follow-up at Dubai Corporation for Ambulance Services.
Partnership Portfolio: Managed a portfolio of active partners, including senior industry leaders, across public, private, and community sectors while owning the full partnership lifecycle.
Strategic Coordination: Supervised a strategic Dubai volunteering initiative, coordinating internal and external activities and leading the region-first Sports Pioneer Diploma project.
Career Progression: Advanced through four distinct roles across multiple organizations, moving from Administrator to Volunteers Unit Head.
Key skills
Professional experience
Directs the Volunteers Unit reporting to executive leadership, overseeing operational support and community engagement for volunteers across emergency services initiatives. Shapes the Dubai-wide Supervise neighborhood volunteer initiative to support community emergency response.
- Designs end-to-end volunteer management processes spanning recruitment, onboarding, deployment, attendance, recognition, and performance follow-up.
- Coordinates with internal departments to align volunteer programs with organizational priorities and community needs.
- Builds external partnerships with educational institutions to expand participation across programs.
- Leads cross-functional working teams by establishing clear roles, timelines, and accountability.
- Monitors program performance to implement operational improvements that strengthen volunteer experience.
Shaped the partnership strategy, steering internal departments and external organizations. Defined institutional cooperation models, governance practices, and stakeholder communication frameworks for leadership decision-making.
- Established the Partnership Unit from the ground up, including operating procedures, management tools, and governance practices.
- Managed a portfolio of 100+ active partners, including 30+ senior industry leaders, across public, private, and community sectors.
- Owned the full partnership lifecycle from opportunity identification and proposal development to MOU drafting, implementation, and evaluation.
Shaped institutional relations and public-sector stakeholder collaboration, coordinating partnership documentation, official correspondence, and strategic planning activities. Steered operational requirements and guest coordination for major events alongside cross-institutional education initiatives.
- Drafted and coordinated MOUs, stakeholder records, and partnership documentation.
- Contributed to annual planning, budgeting, partner evaluation, and reporting activities.
- Managed VIP guests and operational requirements for the Arab Women Sports Tournament and other major events.
Served as liaison between the organization and external government entities, managing official requests and stakeholder communication. Prepared official letters, press releases, records, reports, and administrative documentation while supporting scheduling and database management.
- Supervised a strategic Dubai volunteering initiative, coordinating internal and external activities.
- Led the region's first Sports Pioneer Diploma project through effective institutional coordination.
- Served on the Pink Caravan sports initiatives committee, supporting community-focused activities.
Education
Education